Customer Support

• I've purchased a subscription but it's not letting me access the content?

  When the subscription page pops up next time please hit the Restore Purchases button underneath the subscription buttons.

• How do I cancel my subscription?

  You can cancel any Apple subscription by going to:

  iPhone settings > AppleID > Subscriptions > Select subscription > Cancel

• Can I pause my subscription?

  You cannot technically pause your subscription, but you can cancel it. If you want to come back you can re-subscribe via the app and as we save your progress, you can just pick up from where you left off.

• Will I lose my progress if I cancel my subscription?

  No, you will not lose your progress :) You can pick up from where you left off.

• How do I request a refund?

  Go to reportaproblem.apple.com. Sign in with your Apple ID and password. If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

  If you can't request a refund on reportaproblem.apple.com

  If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

  If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

Still need help?

Please feel free to reach out to this email below and we will do our best to answer your questions as soon as possible.

For technical issues: hello@fitfans.me